Effective May 15, 2026
These Terms of Service ("Terms") govern your use of the Sublex platform operated by Sublex ("we", "us", or "our"). By accessing or using Sublex, you agree to these Terms.
Sublex is a B2B platform intended for property management companies and their authorized staff. By creating an account, you represent that you are authorized to act on behalf of the organization you register. Use by individuals unaffiliated with a property management organization is not permitted.
You are responsible for maintaining the security of your account credentials. You must notify us immediately at legal@sublex.ai if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account.
You agree not to:
The Sublex chat assistant uses AI to generate responses based on information you provide during onboarding. AI-generated responses are informational only and do not constitute legal, financial, leasing, or professional advice.
We make no guarantee that AI-generated responses will be accurate, complete, current, or error-free. Responses may reflect outdated or incorrect property information if your knowledge base has not been kept up to date.
You are solely responsible for:
Sublex shall not be liable for any loss, harm, or legal liability arising from inaccurate, incomplete, or unlawful AI-generated content.
You are solely responsible for ensuring that your use of Sublex — including the information you configure, the responses your widget delivers, and the way you handle prospect data — complies with the Fair Housing Act, the Americans with Disabilities Act, and all applicable federal, state, and local anti-discrimination and housing laws. Sublex does not review your property content for fair housing compliance. We reserve the right to suspend accounts where we have reason to believe the platform is being used in a discriminatory or unlawful manner.
When prospects interact with a Sublex-powered widget on your property website, their conversation data and any contact information they share is made available to you through the portal. You agree to handle this data in compliance with applicable privacy laws, including but not limited to the Fair Housing Act, CAN-SPAM, and any applicable state privacy regulations. You may not use prospect data for purposes unrelated to leasing or share it with unauthorized third parties.
All software, design, and content comprising the Sublex platform are owned by Sublex. Nothing in these Terms transfers any intellectual property rights to you. You retain ownership of all property data and content you upload to the platform.
We will make reasonable efforts to keep the platform available and operational. However, we do not guarantee uninterrupted access or a specific uptime level unless explicitly stated in a separate written service level agreement.
Scheduled maintenance, third-party provider outages (including AI, email, database, and hosting services), and circumstances beyond our reasonable control may result in service interruptions. We are not liable for losses arising from service unavailability, regardless of cause.
By subscribing to Sublex, you authorize us to charge your payment method on a recurring basis at the stated billing frequency (monthly or annually). Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
Cancellation: You may cancel your subscription at any time through the Sublex portal or by contacting support@sublex.ai. Cancellation takes effect at the end of the current billing period; you retain access until then.
Failed payments: If a payment fails, we will notify you and may retry the charge. Accounts with unresolved payment failures may be suspended until the balance is resolved. Continued non-payment may result in termination of your account.
Refunds: Fees are billed in advance and are generally non-refundable, except where required by applicable law. We do not issue prorated refunds for unused time within a billing period.
Either party may terminate the relationship at any time. We reserve the right to suspend or terminate accounts that violate these Terms, are delinquent on payment, or engage in conduct harmful to other users or the platform. Upon termination, your access to the portal will be revoked and your data will be retained for up to 90 days before deletion, unless you request earlier deletion or applicable law requires longer retention.
The platform is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by law, Sublex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to:
Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 30 days preceding the claim.
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Georgia.
We may update these Terms from time to time. We will notify active clients of material changes by email. Continued use of the platform after updated Terms are posted constitutes acceptance.
Questions about these Terms? Email legal@sublex.ai.