Effective April 22, 2026
These Terms of Service ("Terms") govern your use of the Sublex platform operated by Sublex ("we", "us", or "our"). By accessing or using Sublex, you agree to these Terms.
Sublex is a B2B platform intended for property management companies and their authorized staff. By creating an account, you represent that you are authorized to act on behalf of the organization you register. Use by individuals unaffiliated with a property management organization is not permitted.
You are responsible for maintaining the security of your account credentials. You must notify us immediately at legal@sublex.ai if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account.
You agree not to:
The Sublex chat assistant uses AI to generate responses based on information you provide during onboarding. You are responsible for the accuracy and legality of all property information you submit. We make no guarantee that AI-generated responses will be error-free. You should review your knowledge base and test your widget before going live.
When prospects interact with a Sublex-powered widget on your property website, their conversation data and any contact information they share is made available to you through the portal. You agree to handle this data in compliance with applicable privacy laws, including but not limited to the Fair Housing Act, CAN-SPAM, and any applicable state privacy regulations. You may not use prospect data for purposes unrelated to leasing or share it with unauthorized third parties.
All software, design, and content comprising the Sublex platform are owned by Sublex. Nothing in these Terms transfers any intellectual property rights to you. You retain ownership of all property data and content you upload to the platform.
We will make reasonable efforts to keep the platform available and operational. However, we do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, and circumstances beyond our control may result in downtime. We are not liable for losses arising from service unavailability.
Either party may terminate the relationship at any time. We reserve the right to suspend or terminate accounts that violate these Terms, are delinquent on payment, or engage in conduct harmful to other users or the platform. Upon termination, your access to the portal will be revoked and your data will be retained for up to 90 days before deletion, unless you request earlier deletion.
Fees are billed in advance and are non-refundable unless required by law. Late or failed payment may result in suspension of your account until the balance is resolved.
The platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by law, Sublex shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 30 days preceding the claim.
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Georgia.
We may update these Terms from time to time. We will notify active clients of material changes by email. Continued use of the platform after updated Terms are posted constitutes acceptance.
Questions about these Terms? Email legal@sublex.ai.